If your Dymo LabelWriter Thermal Label Printer isn't behaving properly, please explore these common errors. To download the User Guidel for the Dymo LabelWriter, click here.
Installation
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To use a Dymo LabelWriter with our PC Software on your Windows computer, please make sure you have the correct printer driver installed. When your Dymo Printer is first connected, the printer driver installation window will automatically open. Follow the on-screen instructions as your computer installs the printer.
If the Dymo LabelWriter is already installed on your computer, but is not working with our PC Software:
- Unplug the USB cable from your printer.
- Open the Windows Start Menu and select 'Devices and Printers', 'Printers', or 'Printers and Faxes'.
- Right-click on the Dymo LabelWriter icon and select 'Remove Device' or 'Delete'. Then click 'Yes' or 'OK' to delete the driver.
- Plug the USB cable back in to your printer. A driver installation window should automatically open.
- Follow the on-screen instructions as your computer reinstalls the printer.
After the driver is installed, the compatible Dymo labels will become available the next time you log in to our PC Software.
Offset Printing
If your Dymo LabelWriter is printing labels offset, this is usually caused by the label spool sitting loose in the printer. To correct this problem, re-seat the label spool in the printer by following this guide.
Multiple Labels Used with Each Print
If your Dymo LabelWriter is feeding multiple labels with each print, there are two reasons why this may be occurring:
- The label spool is sitting loose in the printer. To re-seat the label spool in the printer, follow this guide.
- A dirty optical sensor in the printer. Feed the LabelWriter Cleaning Card through the printer 2 to 3 times. The Cleaning Card and its instructions are included with your printer.
Print Quality Problems
If your Dymo LabelWriter is printing blurry, smudged or faded images on your labels, this is usually caused by a dirty roller or print head. Feed the LabelWriter Cleaning Card through the printer 2 to 3 times. The Cleaning Card and its instructions are included with your printer.
Installation
To use a Dymo LabelWriter on your Windows computer, please make sure you have the correct printer driver installed. When your Dymo Printer is first connected, the printer driver installation window will automatically open. Follow the on-screen instructions as your computer installs the printer.
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If the Dymo LabelWriter is already installed on your computer, but does not work with our software:
- Unplug the USB cable from your printer.
- Open the Windows Start Menu and select 'Devices and Printers', 'Printers', or 'Printers and Faxes'.
- Right-click on the Dymo LabelWriter icon and select 'Remove Device' or 'Delete'. Then click 'Yes' or 'OK' to delete the driver.
- Plug the USB cable back in to your printer. A driver installation window should automatically open.
- Follow the on-screen instructions as your computer reinstalls the printer.
After the drivers are installed, the compatible Dymo labels will become available the next time you log into our software.
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If your Dymo LabelWriter is printing labels offset, this is usually caused by the label spool sitting loose in the printer. To re-seat the label spool, follow this guide.
Multiple Labels Used with Each Print
If your Dymo LabelWriter is feeding multiple labels with each print, there are two reasons why this may be occurring:
- The label spool sitting loose in the printer. To re-seat the label spool, follow this guide.
- A dirty optical sensor in the printer. Feed the LabelWriter Cleaning Card through the printer 2 to 3 times. The Cleaning Card and its instructions are included with your printer.
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Print Quality Problems
If your Dymo LabelWriter is printing blurry, smudged or faded images on your labels, this is usually caused by a dirty roller or printed head. Feed the LabelWriter Cleaning Card through the printer 2 to 3 times. The Cleaning Card and its instructions are included with your printer.